To all Philips Sleep and Respiratory Care Device Users,

Like all of our customers and patients, our clinic is also concerned following the latest development of the Philips’ recall news. Philips has identified potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam component in their devices. Although there is a low complaint rate (0.03% in 2020), Philips is initiating a voluntary recall notification to ensure patient safety in consultation with regulatory agencies.

Philips has advised users to discontinue the use of the device for the time being. Affected devices will be repaired to replace the current sound abatement foam with a new material and has already begun the preparations, which include obtaining the relevant regulatory clearances. Philips aims to address all affected devices in scope of this correction as expeditiously as possible. With regards to the recall of Philips PAP devices, we have received an update from Philips:

Please note that their web server may be slow due to the overwhelming web traffic, but please continue to refresh the page and keep trying.

If you continue to encounter difficulties completing the registration in the coming days, please contact Philips toll-free at 1-877-907-7508.

We will continue to provide updates to all Philips users as it becomes available.

Thank you for your patience.

Below is a link with details on the recall from the Philips official website:
https://www.philips.ca/healthcare/e/sleep/communications/src-update

Yours sincerely,

C-PAP Clinic Staff